We take pride in our responsiveness and are committed to providing superior quality, service, and repair for our clients. Our certified engineers can help resolve most software issues over the phone or via remote login. We offer support in the forms of telephone, remote diagnostics and monitoring, email, live call center, and on-site in order to keep your solution running. CTI Solutions and its partners provide a broad portfolio of end-to-end services and support that can help you lower total cost of ownership and increase availability of your digital solution. CTI retains a dedicated service department and treats customer satisfaction as our number one priority. Our Service Department can service and maintain your digital signage equipment. Our engineers have an extensive background on the hardware and networking side of the business and have a broad array of experience with all of the platforms we provide. Preventative Maintenance is also available for us to regularly inspect and clean equipment. We will also make sure the software is up to date and that it is running smoothly.
A site survey is the first step to a successful digital signage network implementation. Our certified engineers will make a trip to your site to perform a survey and needs analysis where we will ascertain what functionality you would like to achieve with your signage project. This will include both current needs and future opportunities in order to make sure both the software and hardware can scale to the appropriate levels. We will use this information to provide the right product recommendations for your project.
Your digital signage should be a natural extension of your brand, culture and environment. CTI Solutions offers design services for any type of project. We will provide you with the most reliable and highest standard designs. We partner with marketing firms/agencies, architects, consultants, and system integrators to provide expert advice for any size job. We also provide complete equipment lists and support materials for all projects.
We are your single source for configuring and installing every piece of your digital/interactive solution. We have an integration studio in Kansas City that allows us to easily pre-configure, pre-assemble and test your software and equipment prior to delivery. This allows for fast and easy installation at your facility. We have trained technicians that can travel to your location to set up, install, and train your staff on your digital solution.
Through our data center in Kansas City, Kansas, we have the facilities and expertise to make sure your hosted signage network is safe and secure. Your content will be hosted at a location that provides 24x7 staff, inside a secure facility with high availability N+1 redundancy to ensure your equipment remains powered, ventilated, and cooled. With redundant internet connections, power backup, and complete data backup systems, you can rely on CTI to keep your network up and running.
We offer a wide range of training services to help you get the most out of your Digital/Interactive solution. Our training sessions are tailored to various user roles and concerns, covering content creation tools, software configuration and system management. We offer customized on-site sessions or remote web-based training. In every session, we’ll drive through our user-friendly interface and show you real-time examples of feature set up and maintenance.