What We Offer

Service and Support

Since our founding in 1979, we have built our business and reputation on supporting our clients as our first priority. We take pride in our responsiveness and are committed to providing superior quality, service, and support for our clients. Our certified engineers can help resolve most software issues over the phone or via secured remote login. We offer support in the forms of telephone, electronic ticket system, remote diagnostics and monitoring, email, live-call center, and onsite in order to keep your solution running. CTI Solutions and its technology partners provide a broad portfolio of end-to-end support and services designed to help you lower total cost of ownership and increase availability of your digital solution network. Our engineers have an extensive background encompassing the entire solution including software, hardware and the network, including hosting environments.

Additional services available include Preventative Maintenance, allowing us to regularly inspect and clean equipment. We also have an optional Hot-Spares Program available for our clients, with typically 24-hour shipment for those rare times that a client experiences hardware failures.

Consulting Services

The first step to a successful digital signage solution is to clearly understand our client’s project scope including goals, objective, method of engagement, metadata integration, network review and requirements, desired analytic metrics, content, environment, construction concerns, installation requirements, service and support requirements and budget. This includes both current needs and future opportunities in order to make sure both the software and hardware can scale to the appropriate levels. Our mission is not simply selling software and hardware, but rather to design the right, complete solution that exceeds our client’s expectations. This is accomplished through a thorough consultative approach with all parties involved, including content agencies. We will use this information to provide the complete solution recommendation for your project.

Hosted and On-Premise Options

Many of our clients prefer to turn over the day to day management of their digital signage network to us so that they can focus on their business. CTI Solutions offers a fully hosted solution, eliminating the need for our clients to have dedicated personnel trained on supporting the digital signage network. However, for those accounts that wish to manage their own content, we offer a wide range of training services to help you get the most out of your digitally interactive solution. Our training sessions are tailored around your timeline to ensure when your message changes, you have the comfort and know-how expertise to change your solution in minutes. Our clients can remotely launch content across hundreds or thousands of digital displays. Additionally, solutions can be fully monitored through our customized web-based dashboards. This allows you to keep your brand expression up-to-date and your customers engaged.

Design and Creative

Your digital signage should be a natural extension of your brand, culture and environment. CTI Solutions offers collaborative design services for any type of project. We will provide you with the most reliable and highest standard designs. We partner with marketing firms and creative agencies, architects, consultants, and fixture vendors to provide expert advice for any size job. Already have a design? CTI Solutions will work with your team to ensure that your brand's vision is maintained, while still incorporating the technical requirements for the digital solution.

Installation and Integration

We are your single source for configuring and installing every piece of your digital/interactive solution. We have an integration studio in Overland Park, KS that allows us to easily preconfigure, preassemble and test your software and equipment prior to delivery. This allows for fast and easy installation at your facility. We have trained technicians that can travel to your location to set up, install, and train your staff on your digital solution. We also provide complete equipment lists and support materials for all projects.